State Farm® Insurance Agent Gwen Brooks

"Thank you Lily! We feel so fortunate we get to have the owner’s daughter on our team taking care of great people like you! Thank you! "

"Dear Steve, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that your conversation with us was not only helpful but also enjoyable. We thoroughly enjoy getting to know you and serving you. At Gwen Brooks State Farm, our goal is to provide honest and personalized service to ensure our clients get the coverage they need while saving money. We appreciate your recommendation and are here to assist you with any future insurance needs. If you have any further questions or if there's anything else we can help you with, please don’t hesitate to reach out. Thank you for choosing us as your insurance agency :-) Best regards, Gwen Brooks State Farm Team Fort Collins, CO"

"Thank you, Cody, for your review and outstanding feedback! I am glad that we were able to give you the amazing assistance you were looking for and could get you the information you needed. Don’t hesitate to give us a call if you need anything going forward! – Gwen"

"Hi Johnny! I appreciate your amazing review and feedback, and I am happy to hear that we could give you such a great experience and assistance with your insurance needs. Feel free to reach out with any questions! – Gwen"

"Thank you sincerely for taking the time to write this kind review about Ryan :-) he loves to help people and we are fortunate to have him on the team and have you as an amazing customer. "

"Thank you so much for this kind review. We are so glad to hear your questions were answered with Sabrina‘s help. :-) thank you for being a loyal customer."

"Thank you so much for taking the time to share your wonderful experience, Maria! Our team strives to ensure every customer feels valued and taken care of, and it’s fantastic to know those expectations were met. We appreciate your kind words and look forward to assisting you again in the future!"

"Thank you so much for your wonderful review, Brennan! We're so glad you had a great experience and look forward to working with you again!"

"Thank you so much for your kind words and recommendation! My team and I truly appreciate it. We always strive to provide honest, trustworthy service and make sure our customers get the best coverage for their needs. It means a lot to know that you had a great experience with us. We’re always here if you need anything! – Gwen "

"We truly appreciate your feedback, Kileigh! We’re thrilled to hear that you had a great experience working with Brandy. Our team strives to provide friendly and professional service, and it’s wonderful to know that Brandy was able to assist you with your insurance needs. We look forward to serving you again!"

"Thank you so much for your wonderful review, Mary! We’re thrilled to hear that you had such a positive experience with Gwen and the team. Our goal is always to make sure our clients feel valued and informed, and it’s rewarding to know that we were able to help you understand the true benefits of life insurance. We appreciate you taking the time to share your story and look forward to continuing to support you! "

"Thank you for your fantastic review, Brian! We’re so glad to hear that you found our service friendly and the process easy. Your recommendation means a lot to us, and we appreciate your support! If there’s anything else we can assist you with or any questions you have in the future, please don’t hesitate to reach out. We’re always here to help! – Gwen"

"Thank you for your feedback, Mason! We’re glad to hear you had a positive experience. If there’s anything else we can assist you with, feel free to reach out—we’re always here to help! – Gwen "

"Thank you for your wonderful review, Christy! We’re so glad to hear you had a great experience with our team. Providing fast, friendly, and helpful service is what we strive for, and it means a lot to know we’ve met your expectations. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help with your insurance needs! - Gwen"

"Thank you so much for your kind words, Brandy! We’re thrilled to hear that our team was able to take care of all your insurance needs. Your recommendation means the world to us, and we’re so grateful for the opportunity to help protect you and your family. If you ever need anything or have any questions in the future, don’t hesitate to reach out—we’re always here for you! - Gwen"

"Dear Casaundra, Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that your experience with our team, especially with Ryan and Layla, was so positive. At Gwen Brooks State Farm Agency, we pride ourselves on providing exceptional service and support, and it’s rewarding to know that Ryan's thoroughness and Layla's dedication made your car quote process enjoyable. We always strive to go above and beyond for our clients, and your feedback reassures us that we are on the right track. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, The Gwen Brooks State Farm Agency Team"

"Devang, we are SO grateful to know you and are honored to serve and protect you. Thank you for trusting us as your guide for nearly anything that could come along in life and hurt you financially. This is yet another demonstration of how kind and considerate YOU are in taking the time to write this wonderful review. Thank you sincerely. Gwen "

"Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear you had such a positive experience with us. Our team is always happy to go the extra mile, and we’re glad that our little touches, like the coffee and grocery bags, made your visit even better! If you’re ever in the mood for that tour of the historic Preston Farm House, don’t hesitate to ask—we’d love to show you around! - Gwen"

"Salana, Thank you so much for choosing our team to take care of you and all your insurance needs. We are also so pleased to hear you had the benefit of working with one of our very best: Karina :-) This was so kind of you to take the time to write this review as these make a HUGE difference for small businesses like ours ❤️ We look forward to serving and protecting you and your family for years to come 🙏🏻 -Gwen "

"Goz, thank you for discussing this situation with us more so we could help clear up what felt like a lack of communication on our part.  As we discussed, the insurance market, especially in Colorado is a fast-changing volatile environment, with many companies choosing not to offer coverage at all here. Our state is the 2nd highest when it comes to hail and 3rd for fires, and, as we talked about, our company has started getting far more rigorous when it comes to underwriting.  We can legally bind coverage as an agency, but all applications get underwritten, and many homes are randomly getting inspected to ensure there is no preexisting damage.  When this happens, we are not always informed until after the inspection is complete and underwriting makes a decision (as you experienced.) We can not communicate their decision until we are first informed, which happened the same time you were unfortunately.   You were legally bound and had coverage, which is probably what you heard when we kept communicating to you that you had coverage and we had forwarded the information to your mortgage company several times. We absolutely want business, and thoroughly enjoyed helping and getting to know you, and do everything we can, within our power and information at the time, to communicate everything as it transpires during underwriting. We absolutely did this with you as soon as we were made aware of anything, but in this case, we were informed the same time as you, that an inspection was done and though you still had coverage, repairs needed to be made to keep it beyond the specified time they outlined in the communication to you.  We realize this was NOT ideal, and would have preferred to be informed of this prior to you getting this guidance, but that was not how it worked, which is why you did not hear from us. Going forward, we commit to better informing customers a random inspection could happen while in underwriting. In terms of Drive Safe & Save, our agents give you an overview of the program, but all the details in terms of the ever-changing factors which determine the discount (speed, braking, distraction, number of miles etc.) are detailed in the communication that was emailed to you and are always available online as well.  Sorry if this was not clear, or you did not get the opportunity to review that information. We appreciate you said you would prefer an “agency” rather than an 800 number to help advocate and protect you and that you would consider us again in the future.  As I stated to you on the phone, we are here for you if anything else changes or comes up, please reach out :-) Gwen "

"Erick, Thank you so much for your kind review of our agency and amazing Agent Team Member Karina :) We are here for you anytime and appreciate your great taste and loyalty!"

"Hi Grace! We appreciate your awesome feedback, and I am so happy that you have been satisfied with our work consistently over the years. I am glad we were able to answer your questions, please call if you come across more! - Gwen"

"Thank you so much for choosing our agency to serve and protect you and truly see how caring and compassionate our Team Member Ryan is. ❤️. We are so honored and lucky to have Ryan on the team and you as our customer. 🙏🏻"

"Rhonda, thank you so much for taking the time to write this review and for putting your trust in our awesome team. We appreciate you. ❤️"