State Farm® Insurance Agent Gwen Brooks

"Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear you had such a positive experience with us. Our team is always happy to go the extra mile, and we’re glad that our little touches, like the coffee and grocery bags, made your visit even better! If you’re ever in the mood for that tour of the historic Preston Farm House, don’t hesitate to ask—we’d love to show you around! - Gwen"

"Salana, Thank you so much for choosing our team to take care of you and all your insurance needs. We are also so pleased to hear you had the benefit of working with one of our very best: Karina :-) This was so kind of you to take the time to write this review as these make a HUGE difference for small businesses like ours ❤️ We look forward to serving and protecting you and your family for years to come 🙏🏻 -Gwen "

"Goz, thank you for discussing this situation with us more so we could help clear up what felt like a lack of communication on our part.  As we discussed, the insurance market, especially in Colorado is a fast-changing volatile environment, with many companies choosing not to offer coverage at all here. Our state is the 2nd highest when it comes to hail and 3rd for fires, and, as we talked about, our company has started getting far more rigorous when it comes to underwriting.  We can legally bind coverage as an agency, but all applications get underwritten, and many homes are randomly getting inspected to ensure there is no preexisting damage.  When this happens, we are not always informed until after the inspection is complete and underwriting makes a decision (as you experienced.) We can not communicate their decision until we are first informed, which happened the same time you were unfortunately.   You were legally bound and had coverage, which is probably what you heard when we kept communicating to you that you had coverage and we had forwarded the information to your mortgage company several times. We absolutely want business, and thoroughly enjoyed helping and getting to know you, and do everything we can, within our power and information at the time, to communicate everything as it transpires during underwriting. We absolutely did this with you as soon as we were made aware of anything, but in this case, we were informed the same time as you, that an inspection was done and though you still had coverage, repairs needed to be made to keep it beyond the specified time they outlined in the communication to you.  We realize this was NOT ideal, and would have preferred to be informed of this prior to you getting this guidance, but that was not how it worked, which is why you did not hear from us. Going forward, we commit to better informing customers a random inspection could happen while in underwriting. In terms of Drive Safe & Save, our agents give you an overview of the program, but all the details in terms of the ever-changing factors which determine the discount (speed, braking, distraction, number of miles etc.) are detailed in the communication that was emailed to you and are always available online as well.  Sorry if this was not clear, or you did not get the opportunity to review that information. We appreciate you said you would prefer an “agency” rather than an 800 number to help advocate and protect you and that you would consider us again in the future.  As I stated to you on the phone, we are here for you if anything else changes or comes up, please reach out :-) Gwen "

"Erick, Thank you so much for your kind review of our agency and amazing Agent Team Member Karina :) We are here for you anytime and appreciate your great taste and loyalty!"

"Hi Grace! We appreciate your awesome feedback, and I am so happy that you have been satisfied with our work consistently over the years. I am glad we were able to answer your questions, please call if you come across more! - Gwen"

"Thank you so much for choosing our agency to serve and protect you and truly see how caring and compassionate our Team Member Ryan is. ❤️. We are so honored and lucky to have Ryan on the team and you as our customer. 🙏🏻"

"Rhonda, thank you so much for taking the time to write this review and for putting your trust in our awesome team. We appreciate you. ❤️"

"Justin, we are so grateful for the opportunity to serve and protect you! Thank you also sincerely for taking the time to give us this MUCH APPRECIATED review! Cheers!"

"Carrie, YOU are terrific to work with and we are so happy and blessed we get this opportunity you chose :-) Thank you also so much for taking the time to write this kind review!"

"Diana, we are so happy for the opportunity to work with you! You are a smart, savvy, sweet lady and we are honored to get to serve and protect you. Thank you for being open to our guidance and advice and for the very kind gesture of taking time to give us this MUCH APPRECIATED review! - Gwen"

"Thank you so much for sharing your experience with us, Paul! We're so glad to hear that you felt well cared for and supported. At our State Farm office, we truly appreciate that you support us, and we're consistently ready to go the extra mile for you. Your happiness is our top priority, and your feedback motivates us to keep up the great work. Thanks again for being such a fantastic part of our community! - Gwen"

"Thank you so much for sharing your positive experience, Allison! We're so glad to hear about the outstanding service Karina provided during your transition to a new state. It's wonderful to know that our efforts to communicate clearly and assist you every step of the way have made a difference. While we're sad to see you leave, we're confident that our colleagues in your new location will provide you with the same level of excellence. Remember, we're here to help, no matter where you are. Wishing you all the best in your new home! - Gwen"

"Janell, we just adore you and are so grateful you chose our office to serve and protect you here in your new home here in Colorado :-) You are savvy consumers and just really fun people to work with and it is an absolute honor to work with you. Thank you from the bottom of our hearts and please take us up on if you need any tips for great places to go, eat etc. here in fabulous FOCO, as we affectionately call it :-)"

"We are so honored & fortunate to know you and serve your family Marilyn! You are such delightful people and always open to help and guidance and it is an absolute privilege to work with you. Thank you so much for this kind review and just being you. ❤️ "

"Thank you so much Sean! You are such a delight and we are so grateful to get the honor of serving and protecting you. Thank you for choosing us as your State Farm agency :-). "

"Thank you Scott! We are so honored to serve you and appreciate your kind words about our awesome licensed agent team member Karina. You are fantastic! :-)"

"Kristl, we have loved working with you over the years and think you also have exceptional taste and so appreciate the praise of our superstar Yesenia. Thank you so much for your business, loyalty no taking the time to write this review. ❤️"

"James, thank you so much for taking the time to commend our awesome Office Manager Yesenia. We are so proud to have her on our team and we are so passionate about helping people with the only insurance you buy because you love someone else and has a guaranteed claim: life insurance. Thank you for choosing our agency to serve and protect you. "

"Sam, you are one of our very favorite people and it was so kind of you to take time to give our awesome Office Manager Yesenia kudos! We are honored to serve you and protect all that is important to you. Thank you thank you! "

"Bryce, thank you for your business and taking the time to write this kind review. We are grateful you allow us to guide and protect you 🙏🏻"

"Thank you for taking the time to share your experience with us, Mike! We're so glad to hear that our team was able to assist you with your windshield replacement needs and provide you with the information you required. Going that extra mile is what we strive for, and we're glad we could help connect you with the correct resources. If you need anything or have further questions, don't hesitate to let us know. We're here to help when you need us! - Gwen "

"Wow, :-) what a rave review, Ashley! We're very happy to read about your awesome experience with the team. Quick responses, top-notch customer service, and sweet deals on homeowners insurance – it's music to our ears! We love being your go-to for all things insurance in Fort Collins and Windsor. Thanks a bunch for choosing local, and here's to many more years of hassle-free coverage! We love working with you and the blessing of KNOWING you and your family. Thank you, thank you! - Gwen"

"Thank you for your wonderful feedback, Haley! We're delighted to hear Laura was able to assist you and answer all your questions in a timely manner. We believe in providing excellent service and it's great to hear when our team members, like Laura, exceed expectations. We'll make sure to pass along your kind words. Thanks for choosing Gwen Brooks State Farm! "

"Billy, we absolutely adore you and your family and are honored to get to serve you. Thank you. Sincerely, for this kind review, your great taste 😜 and loyalty. "

"Thank you so much for taking the time to compliment our amazing team member Karina. We adore her and love seeing her appreciated. Sincere thanks for this kind review and your loyalty and great taste :-)"