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Customer Relations Representative - State Farm Agent Team Member

Full Time in Fort Collins - CO

Responsive recruiter
Benefits
  • License reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYOur agency opened in August 2020 and currently has a team of six. I bring a unique and creative background to the insurance world — from working in television, recording, and producing to even participating in a game show. I started a scratch agency with State Farm in 2006, then spent three years as a Sales Leader before opening this office.I earned my degree in Public Relations from St. Mary’s University of Minnesota and also attended University of Wyoming. I’m known for my big personality and love creating “TikTok mom joke” videos and Gen X humor content. I’m deeply involved in the Fort Collins community through the local Chamber of Commerce, Social Lites Networking Club, CASA, SABA, and local animal shelters.Our team enjoys great perks, including rotating Fridays off (one per month), donuts, lunches, snacks, and a flexible, family-friendly and dog-friendly work environment set in a historic farmhouse on the national registry.Our culture is all about loyalty, empathy, teamwork, and purpose. We celebrate big wins, support one another, and live by a “work hard, play hard” philosophy. I’m looking for purpose-driven individuals who genuinely care about protecting others and want to grow as part of a supportive, fun team.ROLE DESCRIPTION
As a Customer Relations Representative - State Farm Agent Team Member with Gwen Brooks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
Compensation $55,000.00 - $75,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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